We would like to express our heartfelt sympathies to all those affected by Typhoon Hagibis.

We pray for the repose of the souls of those who have passed away and for the day when everyone can return to their normal lives as soon as possible.

We will be offering refunds to customers who were unable to attend the "AIMYON TOUR 2019 -SIXTH SENSE STORY-" performance held at Sapporo Cultural Arts Theater hitaru on Sunday, October 13, 2019 due to the effects of Typhoon Hagibis.

Please note that refund procedures vary depending on where you purchased your ticket, so please check the ticket agency where you purchased your ticket in the refund details below for details.

■ Refund acceptance period
From 12:00 on Monday, October 21, 2019 to23:59 on Monday, November 25, 2019

■Refund details

[Customers who purchased tickets through AIM Priority Reservation (electronic ticket) or official ticket trading]

If you wish to receive a refund for all tickets purchased, please only complete the [Ticket Refund Account Input Form]. If you wish to receive a refund for only a portion of the tickets purchased, please be sure to register your account and contact [EMTG Customer Support] with the necessary information.

*Refunds to your account are scheduled to be made around Monday, December 2nd.

▼ Ticket refund account entry form

https://emtg.jp/login/?f=/member/mypage/financial/

*If you purchased your ticket through Lawson Ticket, please log in with the EMTG ID and password you used when receiving your electronic ticket.

[Required information]

・Bank name and branch name

・Account number

・Name (katakana)

▼If you wish to receive a partial refund for your purchased ticket

After registering your account information, please be sure to contact customer support via the link below and let us know the number of tickets you would like to receive a refund for by 23:59 on Monday, November 25, 2019.

https://emtg.jp/support/emtg/

[Required information]

*Inquiry type: Please select [Ticket purchase/delivery information, ticket application/payment/delivery, etc.]

Please be sure to specify the following

・Name

・EMTG ID

(If you purchased an electronic ticket at Lawson Ticket, please enter the EMTG ID you used to receive the ticket.)

·email address

・Artist/event name

・Performance date and venue name

・Number of tickets you would like to refund (please specify in the "Inquiry Details" section)

*Please make sure that the applicant who has made the payment contacts us.

*If there is a history of a bank reversal due to an incorrect registration of account number, etc., the reversal fee will be deducted from the above amount. Please be careful not to make any mistakes.

*Please note that electronic tickets with a history of admission will not be eligible for a refund.

*Refunds cannot be made by any method other than those listed above.

[Check the refund method]

EMTG Customer Support (Weekdays 11:00-12:00/13:30-18:00)

https://emtg.jp/support/emtg/

*No refunds will be available after 23:59 on Monday, November 25, 2019.

[Customers who purchase through Mount Alive MEMBERS]
Refund method: EMTG will contact you by email.
Inquiries: EMTG

https://emtg.jp/support/emtg/
*If you do not receive any contact, please contact EMTG by the refund deadline.

[Customers who purchased tickets through Lawson Ticket]
Please see below for refund procedures.

http://l-tike.com/oc/lt/haraimodoshi/
Inquiries: Lawson Ticket 0570-000-777 (10:00-20:00)

[Customers who purchased tickets through eplus]

Please see below for refund procedures.

http://eplus.jp/refund2-b
Inquiries: http://support.eplus.jp/

This time, refunds will be made by returning the ticket to e+.

Additionally, only unused tickets with the ticket stub attached are eligible for refunds.
Please note that if you have already seen the performance or if you no longer have the ticket stub, we will not be able to provide a refund even if you return it.

[Customers who purchased tickets through Ticket Pia]

Please see below for refund procedures.

http://t2.pia.jp/guide/refund.html

Inquiries: http://t.pia.jp/help/index.jsp

■ Notes regarding refunds
・When requesting a refund, you will need a ticket for the performance in question.
・If you lose your ticket, it cannot be reissued or refunded.
・Refund methods vary depending on how you received your ticket and how you paid.
・Refunds cannot be made outside the refund period, so please be sure to complete the procedure within the period.

・Tickets without stubs cannot be refunded.

Inquiries regarding the performance

Mount Alive Co., Ltd.

011-623-5555（平日11:00-18:00）